Introduction 

This policy sets out the principles for the Complaints Procedures within St Dominic Savio PTA. It is relevant to  all within the association and is endorsed by the committee of St Dominic Savio PTA. It will be reviewed  annually to ensure that it remains appropriate to the Organisation and its volunteers needs. 

As Committee Members and Trustees of St Dominic Savio PTA we understand it is our duty to make decisions  that are in the best interests of the PTA. We know that where any of us hold a personal or other interest, this  will stop us from achieving this duty and acting in the best interest of our PTA. 

Applicability 

This applies to every member of the St Dominic Savio PTA 

The PTA defines a complaint as an expression of dissatisfaction in the PTA’s actions or the standard of service  provided.  

Our PTA takes the following steps to identify and deal with any complaint made against the PTA: 

  • We make all new committee members aware of this policy 
  • Complaints should be made in writing to the committee and handed, in the first instance, to the  Chairperson. If the complaint is regarding the elected Chairperson, then the complaint may be passed  to another elected committee member. 
  • The committee will meet to discuss any complaint made within 14 days of receipt of the written  complaint. 
  • The committee will respond to the complainant, detailing the committee decision made and whether  there will be any further discussions or meetings regarding the complaint. 
  • If a meeting is arranged for the complainant to meet with the committee, the complainant may bring  additional representatives with them. The complainant is also required to supply any documentation  or evidence that they wish the committee to view at least 7 days prior to the meeting. 
  • At the meeting the complainant should detail their grounds for complaint, the PTA committee may ask  questions of the complainant. Minutes of the meeting will be taken. 
  • Any decision made by the PTA in response to a complaint will be confirmed in writing within 14 days  following the meeting with details of any action to be taken. 

This policy will be reviewed annually by the St Dominic Savio PTA committee.